Summary
- Each quality tier has a refill window that starts when the order completes. Inside it, you press Refill and the drop is redelivered free.
- You can cancel only where the service supports it, and only before delivery starts. The full amount returns to your wallet.
- Anything not delivered is refunded to your wallet automatically, calculated to the cent.
- Apart from cases required by law, refunds go to your wallet, not to your card or crypto wallet.
- Bonus balance can never be withdrawn or refunded to a card or crypto wallet.
Refills
Every order is placed in one of 3 quality tiers. Each tier has its own refill window:
- Standard: 30 days
- Premium: 60 days
- Elite: 90 days
The refill window starts when the order completes, not when you place it. While the window is open, if your count drops below what was delivered, open the order and press Refill. The drop is redelivered free of charge.
Refills apply only to services that support them. The order page says whether your service supports refills. Once the window closes, drops are no longer covered.
Cancellations
You can cancel an order only where the service supports cancellation, and only before delivery starts. When you cancel, the full amount of the order returns to your wallet. Once delivery has started, the order can no longer be cancelled by you.
Partial delivery and cancelled orders
If an order is cancelled or finishes with only part of the quantity delivered, the undelivered part is refunded to your wallet automatically. The amount is calculated to the cent, based on the quantity that was not delivered, and is returned to the same balance (cash or bonus) it was paid from.
Private or incorrect links
Private accounts and private posts cannot receive delivery. You must keep the account or post public from the time you order until the order completes. If the link is private or wrong when delivery starts, the order may be cancelled and refunded to your wallet, following the rules in Partial delivery and cancelled orders.
Where refunds go
Orders are paid from your Social Engine wallet. Wallet cash is for buying services. Apart from cases required by law, every refund described in this policy is credited back to your wallet. Refunds to your original payment method (card or crypto wallet) are not part of this flow.
Bonus balance
Deposits earn a +30% bonus, credited as bonus balance. Bonus balance is spent before cash balance. It cannot be withdrawn and is never refunded to a card or crypto wallet. When an order paid partly or fully with bonus balance is refunded, the bonus portion returns to your bonus balance.
Chargebacks
If you file a chargeback or payment dispute on a deposit, the bonus granted on that deposit is clawed back. If that bonus has already been spent, your account is restricted pending review. If something went wrong with a payment, please contact us first so we can look into it.
Platform removals
Social platforms can remove engagement at any time, for reasons we do not control. By ordering, you accept that risk. Refills cover drops that happen inside your tier's refill window on services that support refills. Drops outside the window, or on services without refills, are not refunded.
Social Engine is not affiliated with Instagram or Meta, TikTok, YouTube or Google, X, Threads, WhatsApp, LinkedIn, Kick, Telegram, Twitch or any other platform.
Getting help
If something on an order looks wrong, email support@socialengine.cc with your order ID and the link you ordered for. Nothing in this policy limits rights you have under the consumer protection laws that apply to you.
